Business Skills
Business Skills qualifications are aimed at candidates involved in various aspects of office work. The qualifications progress through from level 1 to 4 and are suitable for office juniors up to supervisors.
These awards develop candidates' confidence and enable them to demonstrate their competency in their work in administration.
Connaught Academy is accredited with the awarding body EDI to deliver these qualifications.
Business Administration Levels 2 to 4
These NVQ qualifications are suitable for those involved in administrative jobs and vary from routine administrative tasks such as filing and maintaining records under close supervision, through to managing administration services and systems, office management and maintaining financial or legal records. The technical certificate tests basic knowledge and understanding.
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Customer Service Levels 2 and 3
These NVQ qualifications and technical certificates are suitable for those involved in a range of routine tasks with limited responsibility through to complex tasks with a high degree of responsibility across different work contexts. Candidates will collect evidence on how to deliver reliable customer service, develop customer relationships and resolve problems.
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